Privacy & Confidentiality

Your privacy matters to us.

AduCare Online Medical Consult is committed to protecting the privacy, confidentiality, and security of information shared by patients during online medical consultations.

Information We Collect
We may collect information necessary to provide medical care, including your name, contact information, medical history, symptoms, medications, laboratory results, consultation details, and other health information you voluntarily provide.

How Your Information Is Used
Your information is used for purposes related to your healthcare, including reviewing your medical concerns, conducting consultations, providing medical advice and care plans, arranging appropriate follow-up, and maintaining relevant consultation records.

Confidentiality
Information shared during a medical consultation is treated as confidential. AduCare will take reasonable measures to protect patient information from unauthorized access, disclosure, alteration, or misuse. Information will not ordinarily be disclosed to third parties without your consent except where disclosure is required or permitted by law or is necessary to protect you or another person from serious harm.

Online Communication
AduCare may communicate with patients through electronic services such as email, online forms, video consultation platforms, and WhatsApp. Although reasonable measures are taken to protect your information, electronic communication may carry privacy and security risks. Patients should avoid sending sensitive medical information through unsecured or shared devices whenever possible.

Your Responsibility
Please provide accurate and complete information during your consultation and take reasonable steps to protect the privacy of your own devices, email accounts, passwords, and online communications.

Questions About Your Privacy
If you have questions or concerns about how your information is handled, please contact AduCare Online Medical Consult using the contact information provided on this website.